We provide service from one computer to all your business requires

  • Support solutions systems technician
  • Technical support in information technology

We provide IT Solutions

Find out the benefits

Our structure Service Desk and Support final utilities resolve the incidents of first and second level according to the quality levels in the service SLA’s commitment to our customers.

We became in to your IT partner with specialized personnel, equipment, software and necessary processes according to your needs.

Our process

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1

IT Service Desk

Customer issue

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2

1st Level Support

  • Contact center (call support)

  • Remote PC connection (team viewer)

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3

2nd Level Support

  • Enginering in site

  • Preventive maintenance

  • Enginering remote

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Service desk

Our quality is marked by meeting the needs of our customers, we focus on maintaining close and open communication to understand their expansion plans.

Our Service Desk is oriented to the following areas of work:

Certifications

More services

More than 10 years of experience

We want to help your business succeed. We will work hard for you, even outside business hours. Try us today!

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About us

We are a company with more than 10 years of experience supportingtransnational clients through Latin America, managing and administrating with our thechnology more than 7,000 employees. We are a company highly detail – oriented team.

2001

Smart Global Technologies was established in 2001, to help companies improve efficiency and productivity.

2011

In 2011, the company establishedcorporate offices in the central territory of Mexico, considered a strategic area of ​​the country for having the highest growth of private investment in the world – Queretaro. Today SGT is engaged in more than 15 big projects andexpectedgenerate revenues of$5 million in 2018.

Smart Global Technologies growth plans are now looking to leverage this success and internationalize the company by expanding into Canada.

Smart Global Technologies Inc. has an intimate and unique knowledge of the technology and the management procesess to enchanced efficiency and productivity.

Success stories

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