Cleaning Pro
We respond to your needs by enhancing the value of your Information assets reducing risk. With our services we help to maintain the focus on your core business, avoiding waste efforts and resources on IT matters.
Benefits
Our structure Service Desk and Support final utilities resolve the incidents of first and second level according to the quality levels in the service SLA’s commitment to our customers.
We became in to your IT partner with specialized personnel, equipment, software and necessary processes according to your needs.
Preventive support
Added value in all your systems and netwoorks.
IT Field Support
Our Field Engineers perform corrective actions on-site problems.
Service desk
Support 7/24 from our specialized consultants to attend remote internal operational incidents.
We provide service from one computer to all your business requires
Support solutions systems technician
Technical support in information technology
IT Service Desk
Customer issue
SGT 1st Level Support
Contact center (call support)
Remote PC connection (team viewer)
SGT 2nd Level Support
Enginering in site
Preventive maintenance
Enginering remote
Service desk
Our quality is marked by meeting the needs of our customers, we focus on maintaining close and open communication to understand their expansion plans.
Our Service Desk is oriented to the following areas of work:
Catalog of services
Software problem solving
Compliance with service levels
Attention to incidents and requests
About us
We are a company with more than 10 years of experience supportingtransnational clients through Latin America, managing and administrating with our thechnology more than 7,000 employees. We are a company highly detail – oriented team.
2001
Smart Global Technologies was established in 2001, to help companies improve efficiency and productivity.
2011
In 2011, the company establishedcorporate offices in the central territory of Mexico, considered a strategic area of the country for having the highest growth of private investment in the world – Queretaro. Today SGT is engaged in more than 15 big projects andexpectedgenerate revenues of$5 million in 2018.
Smart Global Technologies growth plans are now looking to leverage this success and internationalize the company by expanding into Canada.
Smart Global Technologies Inc. has an intimate and unique knowledge of the technology and the management procesess to enchanced efficiency and productivity.
Success stories
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